This Privacy Policy explains how BUSINESS NEST OÜ, registry code 16828119 (“Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or interact with our website [charlottenoel.com] (“Site”) and its related offerings.

Our registered business is located in Estonia. Our communication address is in Belgium. You can reach us at: team@charlottenoel.com.

We are committed to protecting your personal data and your right to privacy. This policy complies with the General Data Protection Regulation (GDPR) and other applicable European and Estonian privacy laws.

1. What Information We Collect

We collect personal data you voluntarily provide, including:

• Full name
• Email address
• Billing and payment details
• Mailing address (if applicable)
• Login credentials (for members-only areas)
• Any personal data you submit via forms, emails, checkout pages, or surveys

We may also collect usage data such as:

• IP address
• Browser type
• Pages visited
• Referring URL
• Session duration

This information is collected via cookies, analytics tools, and third-party platforms integrated with our website.

2. How We Use Your Data

• To fulfill your purchase and deliver offerings
• To send newsletters, promotions, and updates (with your consent)
• To provide customer support
• To monitor and improve website functionality
• To comply with legal and financial obligations

3. Lawful Basis for Processing

• Consent: When you opt-in to receive communication
• Contractual necessity: To provide access to a service you’ve purchased
• Legal obligation: To comply with EU and Estonian law
• Legitimate interest: For business development, analytics, or fraud prevention (where it does not override your rights)

4. How We Share Your Data

We do not sell or rent your personal data. We may share data with trusted third parties who help us operate the website and deliver our services, including:

• Email marketing provider (Flodesk)
• Payment processors (Stripe, Revolut Business)
• Website hosting and analytics services
• Legal or tax advisors, if required by law

These providers are bound by confidentiality and data protection agreements consistent with GDPR.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your user experience, track usage data, and optimize our marketing.

You may opt out of non-essential cookies via your browser settings or consent preferences. For more information, please consult our Cookie Policy or email us at team@charlottenoel.com.

6. Data Storage and Retention

Your data is stored securely using encrypted and access-restricted platforms. We retain your data:

• As long as you maintain an active account or subscription
• For the minimum period required to comply with legal, financial, or reporting obligations
• Until you request deletion (if permissible under applicable laws)

7. Your Rights Under GDPR

If you are located in the European Union or EEA, you have the right to:

• Access your data
• Correct or update your data
• Withdraw consent at any time
• Request deletion (“right to be forgotten”)
• Request data portability
• Object to processing
• Lodge a complaint with your local Data Protection Authority

To exercise any of these rights, email us at team@charlottenoel.com.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

9. International Transfers

As our business is based in Estonia with international clients and service providers, your data may be processed outside of your country of residence. We ensure all such transfers comply with GDPR standards through appropriate safeguards.

10. Children’s Privacy

Our website and offerings are not intended for children under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “last updated” date. Continued use of our Site indicates acceptance of the updated policy.

12. Contact

If you have questions or wish to exercise your data rights, please contact us:

BUSINESS NEST OÜ
📧 team@charlottenoel.com
Jurisdiction: Estonia
Communication address: Belgium